Returns & Exchanges
We offer a 45-day money-back guarantee for all orders placed on our official website, ensuring you have ample time to experience the comfort and performance of our bone conduction headphones. If you are not completely satisfied, you can return your product in its original packaging for a full refund.
Initiate Your Request
Visit our online return portal and enter your order number and email address to start the process.
Print Shipping Label
Once approved, we will provide a prepaid shipping label via email for you to download and print.
Pack and Ship
Securely pack your Shokz headphones and all original accessories into the box and drop it off at any authorized carrier location.
Receive Your Refund
After our warehouse inspects the returned item, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing