Frequently Asked Questions
Everything you need to know about your Shokz audio experience.
How does bone conduction technology work?
Bone conduction technology delivers sound through your cheekbones directly to your inner ear, bypassing the eardrums. This open-ear design allows you to remain aware of your surroundings while enjoying high-quality audio.
Are Shokz headphones waterproof for swimming?
It depends on the model. The OpenSwim series is IP68 rated and fully waterproof for swimming, while models like OpenRun are IP67 rated, making them sweatproof and water-resistant but not suitable for submersion.
What is your shipping policy and delivery timeline?
We offer free standard shipping on all orders over $50. Orders are typically processed within 1-2 business days, and delivery usually takes between 3 to 7 business days depending on your location.
What is the warranty period for Shokz products?
All Shokz headphones come with a 2-year limited warranty that covers manufacturing defects. Please ensure you register your product on our website to facilitate any future claims.
What is your return and refund policy?
We offer a 45-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging within 45 days for a full refund.
Can I connect my Shokz headphones to multiple devices?
Yes, most of our current models support multipoint pairing, allowing you to connect to two devices simultaneously, such as a smartphone and a laptop, and switch between them seamlessly.